Terms and Conditions

Welcome to Upstate Living (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our services related to summer camp applications, recruitment assistance for camps, and job-seeking support for summer camp counselors. By using our services, you agree to be bound by these Terms.

1. Services Provided

We offer the following services:

• Personalized assistance with summer camp applications.

• Personalized assistance with summer camp recruitment agency applications.

• Job-matching services for individuals seeking employment at summer camp counselors.

2. User Responsibilities

You agree to:

• Provide accurate, current, and complete information.

• Use our services only for lawful purposes.

• Not impersonate any person or entity or misrepresent your affiliation with a person or entity.

3. Service Fees

Fees for services will be clearly outlined before engagement. All payments must be made in full prior to the provision of services unless otherwise agreed in writing.

4. No Guarantee of Outcomes

While we strive to provide high-quality assistance, we do not guarantee:

• Employment to any specific summer camp,

• Employment with a camp or agency,

• Specific compensation or placement outcomes.

All final decisions rest with the camp organizations, agencies and employers.

5. Third-Party Services

Our services may involve referrals to or communications with third-party camps and agencies. We are not responsible for their terms, operations, or decisions. Please review their policies independently.

6. Intellectual Property

All content we provide is the intellectual property of Upstate Living and may not be copied, distributed, or used for commercial purposes without prior written consent.

7. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising out of your use of our services.

8. Termination

We reserve the right to terminate or suspend access to our services if these Terms are violated or if continued service would harm our business or reputation.

9. Changes to Terms

We may update these Terms at any time. Continued use of our services after changes means you accept the revised Terms.

10. Governing Law

These Terms are governed by the laws of the United Kingdom, without regard to conflict of law principles.

Refund Policy

We aim to provide exceptional service and customer satisfaction. Please read our refund policy carefully.

1. Eligibility for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• You cancel your service request within 48 hours of payment and before any work has commenced.

• We are unable to provide the agreed-upon service due to internal issues on our part.

2. Non-Refundable Circumstances

Refunds will not be granted if:

• Work on your application or recruitment support has already begun.

• You are dissatisfied with outcomes outside our control which include but are not limited to: camp rejections, agency rejections, job offers not materializing.

• There is a failure to provide necessary documentation, responses, or follow-ups on your part.

• Circumstances outside of our control mean you are unable to fulfil any employment or agency participation you are offered. Circumstances including, but not limited to: natural disasters, political influences, acts of war, changes to your circumstances. 

3. How to Request a Refund

To request a refund, email camp@upstateliving.co.uk with:

• Your full name

• The service purchased

• The reason for the refund request

Requests are typically processed within 7 business days.

4. Dispute Resolution

If you are unhappy with a decision regarding your refund, please contact us to discuss further. We value client satisfaction and aim to resolve disputes amicably.